Effective Date: 2024.12.31

This tax policy applies to orders purchased through the Namelixo website (namelixo.com), including items delivered to the United States, Canada and Mexico. Please read the following policy to understand how we handle sales tax and import tax.

1. U.S. Tax Policy
We collect sales tax in the applicable states in accordance with U.S. state tax laws and regulations:

1.1 Sales Tax Coverage

If an order is delivered to a state or territory that collects sales tax, we will automatically calculate and display the tax at checkout.

The tax rate is based on the laws and regulations of the state where the shipping address is located.

1.2 Tax Free Areas

Certain states or territories do not collect sales tax and will show $0 tax at checkout.

1.3 Tax Exemption

If you have a sales tax exemption certificate, please contact our customer service to provide the proof and complete the verification before placing an order.

2. Canadian Tax Policy

In accordance with Canadian tax laws and regulations, we impose the following taxes on orders delivered to Canada:

2.1 Federal Goods and Services Tax (GST)

5% GST applies to all provinces.

2.2 Provincial Taxes

HST (Harmonized Sales Tax): 13%-15% applicable to certain provinces such as Ontario, Nova Scotia, etc.

PST (Provincial Sales Tax): applies to provinces that do not use HST, such as British Columbia (7%) and Saskatchewan (6%).

2.3 Tax-free orders

Orders from aboriginal Canadian customers may be tax free and require valid documentation prior to placing the order.

3. Mexico Tax Policy

Orders delivered to Mexico may be subject to Value Added Tax (IVA) or other import taxes:

3.1 Value Added Tax (IVA)

The standard rate is 16% and will be calculated based on the total amount of the order and shown at checkout.

3.2 Import duties

In some cases, orders may be subject to import duties and charges levied by Mexican customs. These charges are the responsibility of the customer and will be collected by the logistics company when the parcel is delivered.

4. Customer Responsibility

The applicable taxes and fees for all orders will be clearly shown on the checkout page.

For international orders, the buyer is responsible for any additional taxes and fees (such as import taxes, duties or other handling charges) in the destination country.
If you require a tax breakdown or invoice, please request this information through Contact Us after your order has been completed.

5. Refunds and Taxes

5.1 Returns and Refunds

If an order is returned or canceled for a refund, we will refund the amount of the merchandise and any associated taxes (except import duties and fees).
Some taxes and fees paid may not be refundable, depending on local tax regulations.
5.2 Incorrect Taxes and Fees

If you find an error in the calculation of taxes and fees, please contact our customer service team promptly.

6. Contact Us

If you have any questions or need more information about our tax policy, please contact us via the following methods:

Email: namelixo@hotmail.com

WhatsApp: +44 7562516769

Business Hours: Monday through Friday 9:00 AM - 6:00 PM

With a clear tax policy, we ensure that your shopping experience is clear, transparent and legally compliant. Thank you for your support and trust!