Effective Date: 2024.12.31

Namelixo (“we” or “us” or “our”) offers a variety of secure and convenient payment methods to ensure that our customers have a great shopping experience. Please read the following payment policy for details.

1. Payment Methods
We support the following payment methods:

1.1 Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

1.2 Third party payment platforms: PayPal, Apple Pay, Google Pay.

1.3 Local payment options (applicable to target markets):

Mexico: OXXO.

All payments are made in United States Dollars (USD). Your bank may charge a foreign exchange conversion fee according to its policy.

2. Payment Security
We use the following measures to ensure the security of your payments:

2.1 SSL encryption technology: protects transaction information from interception.
PCI-DSS Compliance: All payment gateways comply with the Payment Card Industry Data Security Standard.

2.2 Payment verification: Identity confirmation via secure 3D verification (e.g. Visa Secure) (depending on the payment method).

3. Payment Process

3.1 Order and Payment

3.1.1 Customers select the appropriate payment method at checkout and complete the payment.

3.1.2 After successful payment, you will receive an email confirming your order.

3.2 Payment Failure Processing

3.2.1 If the payment fails, please check the card balance, payment limit or contact your bank.

3.2.2 Customers can try to change the payment method or contact our customer service for assistance.

4. Order Confirmation and Verification

4.1 Payment Confirmation

4.1.1 After successful payment, we will confirm the order and start processing within 1-2 business days.

4.1.2 If further verification is required (e.g. high value orders or payment exceptions), we may contact you to confirm the order information.

4.2 Cancellation of unpaid orders

If an order is not paid within 48 hours, we will automatically cancel the order.

5. Refund Policy
5.1 Please refer to our Return & Exchange Policy for rules regarding refunds.

5.2 All orders eligible for a refund will be returned to the original method of payment.

5.3 Refund processing time: We will process refunds within 5-7 business days after approval, depending on your payment provider.

6 Currency and Fees

6.1 Currency Policy

6.1.1 All orders are billed in United States Dollars (USD).

6.1.2 If other currencies are used at the customer's location, the bank may convert them according to its exchange rate policy and may charge additional fees.

6.2 Transaction Fees

There are no additional transaction fees charged by this website, but third party payment platforms or banks may charge service fees (e.g. international transaction fees).

7. Tax Policy
7.1 USA: Local sales tax may apply depending on the shipping address, the exact amount will be shown at checkout.

7.2 Canada: GST, HST or PST may apply depending on the province.

7.3 Mexico: Value Added Tax (VAT) may apply.

7.4 All taxes will be clearly shown at checkout and are the responsibility of the customer.

8. Fraud Prevention

We use advanced fraud detection tools to ensure secure transactions. The following situations may trigger further verification:

8.1 Using a payment method that does not match the account information.
8.2 Repeated failed payment attempts.
8.3 Orders from high-risk areas.
8.4 If an order is temporarily frozen due to suspected fraud, please contact our customer service to complete verification.

9. Contact Us
If you have any questions about the payment policy, please contact us via the following methods:

Email: namelixo@hotmail.com

WhatsApp: +44 7562516769

Working hours: Monday - Friday 9:00 AM - 6:00 PM

Through clear payment policies, we are committed to providing our customers with a convenient and secure payment experience. Thank you for your support and trust!