Effective date: 2024.12.31

Welcome to the official website of Namelixo (hereinafter referred to as the “Site” or “we” or “us”). In order to ensure that you receive the best possible service experience, we have established the following customer service agreement, which applies to all goods and services purchased through the Site.

1. Scope of Service

1.1 Service Provider

This website is operated by Namelixo, with a service area covering the United States, Canada, and Mexico.

1.2 Service Content

1.2.1 Product information inquiry
1.2.2 Order inquiry and tracking
1.2.3 After-sales service (including returns, exchanges and refunds)
1.2.4 Other purchase-related support services

1.3 Working Hours

1.3.1 Email Support: Support 24/7 submission of inquiries, we will reply within 1-2 business days.

1.3.2 Phone Support: Monday to Friday 9:00 AM - 6:00 PM.

2. Customer Obligations

2.1 Information Authenticity
Customers are required to provide true and accurate contact information and shipping address. The customer is responsible for any delays or losses caused by inaccurate information.

2.2 Communication Norms

Customers should communicate with customer service in a respectful and courteous manner. We reserve the right to suspend the service in communication (e.g. behaviors such as abusive and threatening language).

2.3 Problem feedback

If you have any questions or suggestions about our products or services, please promptly feedback through the “Contact Us” section.

3. Our obligations

3.1 Timely Response

We are committed to responding to your inquiry or request as soon as possible after receiving it and providing a solution within a reasonable time.

3.2 Problem Solving

We will take active measures to solve your problems according to the specific situation, including but not limited to return, exchange, refund and other services.

3.3 Privacy Protection

We strictly abide by the (Privacy Policy) and properly protect your personal information to ensure that it is not abused or illegally disclosed.

4. Service Limitations

4.1 Force Majeure

If the service is delayed or interrupted due to force majeure (e.g. natural disasters, network interruption, policy changes), we will not be responsible for the delay or interruption of the service, but will try our best to coordinate to solve the problem.

4.2 Beyond the scope of the policy

We may not be able to provide service for items that do not comply with the Returns and Exchanges Policy (e.g., after the return period or if the item is not in its original condition).

For problems caused by customers' personal reasons (e.g. wrong address, failure to pick up the parcel on time, etc.), the solution may require customers to bear additional costs.

5. Complaints and Dispute Resolution

5.1 Complaint process

If you are not satisfied with our services, you can complain through the following channels:

E-mail: namelixo@hotmail.com

WhatsApp: +44 7562516769

We will provide feedback on the outcome of the complaint within 3-5 working days of receipt.

5.2 Dispute Resolution

Both parties shall prioritize the resolution of any dispute through friendly consultation.

If the negotiation fails, the dispute shall be submitted to the arbitration institution in US.

6. Contact Us
If you have any questions about this Agreement or the Services, please contact us through the following methods:

Email: namelixo@hotmail.com

WhatsApp: +44 7562516769

Business Hours: Monday through Friday 9:00 AM - 6:00 PM

7. Modification of the Agreement

We reserve the right to modify this Agreement at any time. Any changes will be posted on the Site and will be effective immediately. Continued use of our services constitutes your acceptance of the updated Agreement.

Through this Agreement, we are committed to providing our customers with clear, transparent and efficient services, and we thank you for choosing our products and services!